Terms & Conditions

Last updated: 17 October 2026

These terms apply when you use the BachatBites app or this website. BachatBites is run by BACHATBITES, a sole proprietorship of Sayed Abdul Karim, Sambalpur, Odisha, India. By using BachatBites you agree to these terms.

1. What BachatBites does

BachatBites is a local delivery platform. Today it lets you order food from independent hotels (restaurants) in Sambalpur and delivers it to you through our delivery partners. The hotels prepare the food; we take the order, collect the payment and deliver it.

2. Your account

• You sign in with your mobile number and a one-time password. Keep your phone and OTP private.
• You must be 18 or older to use BachatBites.
• Give correct details: your name, delivery address and a phone number where the delivery partner can reach you.
• We may suspend accounts used for fraud, abuse of delivery partners or hotels, or repeated fake orders.

3. Menus, prices and food

• Menus, photos, descriptions and Veg / Non-veg / Egg labels come from the hotels. We review them, but the hotel is responsible for the food, its ingredients and its quality.
• If you have an allergy or a strict diet, check with us or the hotel before ordering.
• Delivery is included in the item prices shown in the app, so no separate delivery charge is added at checkout. Platform, packaging and payment fees are ₹0. See Delivery & pricing.
• Prices and availability can change. The price confirmed when you place the order is the price you pay. If a hotel can't make an item, we tell you and adjust or refund that part of the order.

4. Orders and payment

• You can pay by UPI in the app (processed securely by Razorpay) or by cash on delivery, where offered.
• One order can include food from up to 3 hotels. A minimum order value applies, shown in the app.
• We deliver only inside our service area in Sambalpur. The app tells you if an address is outside it.
• Cancellations and refunds follow our Cancellation & refund policy.

5. Delivery

• Delivery times shown in the app are estimates and can change with traffic, weather or how busy the hotel is.
• Please be reachable on your phone and available at the address. If the partner can't reach you, see the Delivery policy.
• Treat delivery partners and hotel staff with respect.

6. Acceptable use

Don't misuse the app: no fake orders, no attempts to break or overload it, no harassment through chat or calls, and no use of it for anything illegal.

7. Liability

We work to keep BachatBites running smoothly, but we can't promise it will always be available or error-free. To the extent the law allows, our liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

8. Changes and governing law

We may update these terms; the date at the top shows the latest version. These terms are governed by the laws of India, and the courts at Sambalpur, Odisha have jurisdiction.

Contact & Grievance Officer