Cancellation & Refund Policy
Last updated: 17 October 2026
In short: cancel in the app any time before your order is picked up. If you paid by UPI, we send the refund back to you by UPI, usually within 5–7 working days.
1. Cancelling your order
- Open the order in the app → Cancel order. You can cancel until the delivery partner picks up the food from the hotel.
- After pickup, the order can't be cancelled, because the food has already been prepared and is on its way.
- If one order has food from more than one hotel, cancelling cancels the whole order.
2. When we or the hotel cancel
- If a hotel can't accept your order, or we can't deliver it, we cancel it and refund the full amount you paid.
- If a hotel runs out of some items, we tell you and refund the price of those items.
3. Refunds
| Situation | Refund |
|---|---|
| You cancel before pickup (paid by UPI) | Full amount |
| Hotel or BachatBites cancels | Full amount |
| Some items unavailable | Price of those items |
| Money deducted but order not placed | Full amount |
| Cash on delivery order cancelled | Nothing was charged, so nothing to refund |
- We send refunds by UPI to the account you paid from (or another UPI ID you give us), usually within 5–7 working days.
- The app shows the refund status on your order: "Refund in progress", then "Refund sent".
4. Problems with your food
If an item is missing, wrong, or damaged, tell us the same day, and preferably within 24 hours of delivery, through the app or by email or phone, with a photo if you can. We check with the hotel and the delivery partner and, if the issue is confirmed, refund the affected items.
Contact & Grievance Officer
Sayed Abdul Karim, BACHATBITES
Noorie Mansion, Near Mandal Clinic, Noorie Gali, Sonapali, Sambalpur, Odisha 768001, India
Email: bachatbites@gmail.com · Phone: +91 82967 08008
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.