Delivery & Pricing Policy

Last updated: 17 October 2026

1. Where we deliver

We currently deliver only in and around Sambalpur, Odisha, within a fixed distance of the city centre. When you pick an address, the app tells you whether it's inside our service area.

2. Prices include delivery

• Delivery is included in the item prices. The cart shows "Delivery: Included" and adds no separate delivery charge.
• Platform, packaging and payment fees are ₹0.
• No surge, rain or late-night charges.
• Some items show a higher price struck through. That is a reference price for comparison, not a discount code.
• One order can include food from up to 3 hotels.
• A minimum order value applies, shown in the app and the cart.

3. Delivery time

• After the hotel accepts your order, the app shows its status and, once the partner is on the way, a live map and an estimated arrival time.
• Times are estimates. Traffic, weather and busy kitchens can delay orders; we keep you updated in the app.
• Orders are taken only while hotels are open. The app shows each hotel's timings.

4. Handing over your order

• The partner may call or chat with you in the app to find your address.
• For cash on delivery, please keep the exact amount ready if you can.
• The partner may take a photo when handing over the order as proof of delivery.
• If the partner can't reach you or the address after reasonable attempts, we will contact you. Food can't be stored and re-delivered later; such orders may not be refunded.

5. Payment methods

UPI in the app (processed by Razorpay) or cash on delivery, where offered. We never ask for your UPI PIN, OTP or card details over a call.

Contact & Grievance Officer